Welcome
Welcome to the CornerStoneCX Marketplace Wiki! This resource is designed to provide you with everything you need to effectively deploy, use, and support our suite of marketplace products.
Whether you are just getting started, looking for deployment guides, or need troubleshooting and support information, you’ve come to the right place.
Overview of Our Marketplace Products
Our marketplace suite includes a range of products designed to enhance your customer engagement and business operations. Currently, our offerings include integrations with Amazon Connect, Microsoft Dynamics 365, with other future-ready solutions on the way. As we continue to expand our product portfolio, this wiki will serve as the central hub for all documentation related to:
- Product Overviews
- Deployment Guides
- Configuration Steps
- Support Processes
- Troubleshooting & FAQ
- Product Updates and Release Notes
Current Product - Agent Hub for Amazon Connect Agent Workspace
Our first marketplace offering is an agent productivity third party application for Amazon Connect Agent Workspace. This application is designed to reduce cognitive load and streamline workflows. Agent Hub unifies agent tools, contact context, and AI-generated insights into a single intuitive interface. It improves first-contact resolution, reduces handling time, and boosts agent satisfaction by eliminating screen-switching and manual context gathering. Key features include:
- Agent Resources
- Agent contact history & summaries
- One-Click Callbacks
- Customer Contact History & Summary
For more details, please refer to the Agent Hub for Amazon Connect Agent Workspace page.
Future Marketplace Products
In addition to our current offerings, we are actively developing additional marketplace products aimed at optimizing customer engagement, improving operational efficiency, and delivering better insights for businesses. Stay tuned for updates and new documentation!
Support and Troubleshooting
Our dedicated support team is always ready to assist you. You can reach out to us through Email
For FAQs and common troubleshooting steps, please check our Support and Troubleshooting section.
We’re excited to have you on this journey with us as we work to provide the best marketplace solutions for your business. If you have any questions, feel free to reach out to our support team.